Deliveries, Returns and Payments

Orders are shipped within 1 to 3 business days .
During peak periods (new releases, holidays, events), a slight delay may occur. We will keep you informed at every stage.

• Switzerland - Standard: 1 to 3 business days
• France - Standard: 2 to 4 business days
• Switzerland and France - Express: 1 business day
• European Union and United Kingdom - Standard: 3 to 7 business days
• United States & International - Standard: 5 to 10 business days

Delivery times may vary depending on the carriers and customs formalities

Once your order has been shipped, you will receive an email containing your tracking number.
You can track your parcel at any time until it is delivered.

If a package is taking a detour or seems to be stuck, write to us via our contact form .
We are opening an investigation with the carrier immediately.

Standard delivery is free throughout Switzerland and the European Union.
For those who wish to receive their order more quickly, express delivery is available at €19.90 (1 working day).

Orders shipped from our logistics centers in Switzerland or France avoid most customs formalities within those same areas.

Import duties or taxes may be levied by local authorities, depending on the exact delivery location. These are the responsibility of the recipient. We systematically provide the necessary documentation to facilitate customs clearance.

• United Kingdom - Standard delivery: €9.90
• United States and the rest of the world - Standard delivery : €14

Express delivery is available for €19.90, regardless of the basket value.

Our boxes and packaging elements come from dead stock: these dormant stocks, produced in excess, which are waiting in warehouses or are destined for destruction.

We chose to give them a new life. Each BIKKOU box tells this quiet story: a material reused intelligently, without producing more, without excess. A conscious way of doing things, true to our aesthetic and our intention.

Returns are offered in Switzerland and the European Union as part of an exchange or credit note, excluding sale items.

To initiate a return or exchange procedure, please contact us via our contact form.

Please note that returned items must be unworn and in perfect condition. They must also be returned in their original packaging, including all protective materials (tissue paper, protective bag, etc.).

Trying on items should only be done indoors and on a soft surface, in order to preserve the sole and the overall condition of the product.

Any returned item that does not meet these conditions—showing signs of use, damage, or incomplete packaging—will not be accepted for a refund and will be returned to the customer.

Please note that sale items are non-refundable. However, they can be exchanged for another item or a gift card. If the exchange is for an item of lesser value, the difference will be credited as a gift card.

Regarding the return of discounted items by mail, the return shipping costs are the responsibility of the sender.